When used properly, they are an effective tool that allow other Agents to get their clients through your home regardless of your Listing Agent's schedule.
The number one argument I get from other Agents is that "This is a service industry, and I need to be there to make sure all of the home's features are shown". Well this is true, and we try to be at all showings if possible, but there are times in a busy Agent's schedule when you just can't be in two places at once. Having a lock box available, especially in today's market where buyer's are ready to move quickly, IS providing the best possible customer service to your Seller.
Another reason for not utilizing a lock box is the Seller not wanting to give strangers access to their home unaccompanied. I run into this myself and while some Seller's just will not budge, most understand the benefit once I explain how it works.
Overview of the Giles Team Real Estate lock box policy:
- Lock boxes are only to be used when a convenient time for both parties can not be worked out. Our goal is to be at all showings when possible.
- Only Buyers accompanied by their Buyer's Agent will be permitted to use the lock box. If a buyer is unrepresented, they will need to work out a time that works for both parties.
- All requested showings will be logged and a follow up call will be made at the Listing Agents earliest convenience to assure the appointment was kept.
- All Buyer's Agents using the lock box will be sent any documents that will facilitate the showing (feature sheet, seller's disclosure, etc...) prior to the appointment via the media of their choice.
- If home is vacant, rented or the Seller is out of town, a team member will go to the property at their earliest convenience to assure the property was locked up and all lights were turned off.
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